Conversation around agentic commerce – where artificial intelligence shopping agents find and purchase items online for a consumer – caught Sara Walsh’s attention at the Money20/20 conference in Las Vegas this week.
“You say, ‘Agent, hey, I need a white cashmere sweater in a size 6 and I don’t want to pay over $100 and it needs to be delivered by Thursday.’ Very cool functionality,” said Walsh, head of vendor, third party and network management within the global payments solutions unit at Bank of America, in an interview with the Dive Newsdesk. “But, with that comes some complexity that we as a payment industry need to plan for and react to.”
She also highlighted how the global payments solutions group at the Charlotte, North Carolina-based bank is using AI to streamline work functions, referring to it as the tip of the iceberg in terms of how the technology can benefit the company.
Money20/20 is owned by Informa, Banking Dive’s parent company.
